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Public Tickets

Efi Header Light Skin does not workClosed   Moose - Creative Multi-Purpose Theme   Updated March 7, 2016 at 6:36pm   9 Most recent comment from Elated Themes:HiYou're welcome.Thank you very much for updating us. I'm very happy to hear this is solved out. You've done great job here with inspecting this issue. Ryan Bottom Right Pop-UpClosed   Moose - Creative Multi-Purpose Theme   Updated March 4, 2016 at 9:15pm   4 Most recent comment from Elated Themes:Hi Ryan,We're really sorry, but this is way our of our scope :( If we can help you with some theme issue or something like that we'll always be here for you, we really appreciate your loyalty, but in ... ollie contents importClosed   Moose - Creative Multi-Purpose Theme   Updated March 1, 2016 at 6:19pm   2 Most recent comment from Elated Themes:Hi Ollie,Already answered here: https://elated.ticksy.com/ticket/683447, please do not open double tickets. It won't speed up the procedure. We reply to tickets in the order they arrive into our tic ... Jason Menu Text Color and Home PageClosed   Moose - Creative Multi-Purpose Theme   Updated February 26, 2016 at 9:06pm   14 Most recent comment from Elated Themes:Hi Clemens,Yes, Moose it is: http://screencast.com/t/J899obuzXt dean theme won't loadClosed   Moose - Creative Multi-Purpose Theme   Updated February 24, 2016 at 3:52pm   3 Most recent comment from Elated Themes:Hi Dean,Glad to hear you've managed to solve it on your own. :) Jonny Portfolio Project Page QuestionsClosed   Moose - Creative Multi-Purpose Theme   Updated February 23, 2016 at 6:51pm   2 Most recent comment from Elated Themes:Hi Jonny,Answers to your query are negative.But, please note, you can use custom in grid or custom full width portfolio templates, this will allow you to build layout using Visual Composer builder jus ... Jonathan Lyon Blog not showingClosed   Moose - Creative Multi-Purpose Theme   Updated February 23, 2016 at 5:15pm   2 Most recent comment from Elated Themes:Hi Jonathan,All crucial settings from that demo page are shown on this image: http://screencast.com/t/D58PhqKPKYN Jonathan Lyon 404 error when saving elated slideClosed   Moose - Creative Multi-Purpose Theme   Updated February 22, 2016 at 9:19pm   2 Most recent comment from Elated Themes:Hi Jonathan,Most likely you're experiencing lack of server resources, please contact your hosting service and ask them to increase following values on your server:max_execution_time = 300memory_limit ... Kamen Nikolov Side Area IconClosed   Moose - Creative Multi-Purpose Theme   Updated February 22, 2016 at 9:10pm   2 Most recent comment from Elated Themes:Hi Kamen,Please note, we're answering to all of our tickets based on time of arrival no matter if it's private or public, you really don't have to create copies of your queries. Anyway, your private t ... Thomas Syntax errorClosed   Moose - Creative Multi-Purpose Theme   Updated February 22, 2016 at 5:01pm   3 Most recent comment from Elated Themes:Hi Thomas,Glad to hear you've managed to solve it on your own. Actually, issue was double colon operator and lowest PHP version must be 5.3, more info here: http://php.net/manual/en/language.oop5.paam ... Tony Johnson scroll buttonClosed   Moose - Creative Multi-Purpose Theme   Updated February 22, 2016 at 2:19pm   2 Most recent comment from Elated Themes:Hi Tony,Some custom CSS is needed, please use this one, paste it in Elated Options > General > Custom Code > Custom CSS field:.wpb_video_wrapper:after { display: block; content: ""; wid ... Stefan Child-Theme custom css not workingClosed   Moose - Creative Multi-Purpose Theme   Updated February 19, 2016 at 9:34pm   3 Most recent comment from Elated Themes:Hi guys,Stafan,Is this code applied and some other css code overrides your code or this code is not applied at all? As we can see, you added that code to style.css in your child theme, but we advise y ... elif alpogunc Team Showcase PageClosed   Moose - Creative Multi-Purpose Theme   Updated February 19, 2016 at 8:21pm   3 Most recent comment from Elated Themes:Hi,Thanks for following up on this, glad to hear you've managed to solve it on your own. :) Daan Disable sticky headerClosed   Moose - Creative Multi-Purpose Theme   Updated February 19, 2016 at 7:58pm   3 Most recent comment from Elated Themes:Hi Dean,Thanks for following up on this, glad to hear you've managed to solve it on your own. Stefan css adjustments over elated options don't workClosed   Moose - Creative Multi-Purpose Theme   Updated February 17, 2016 at 8:04pm   4 Most recent comment from Elated Themes:Hi Stefan, We have not tested Revolution Slider with our theme, so there can be some conflicts. But our theme is compatible with the Visual Composer plugin (version that is provided with the theme ver ...