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Public Tickets

Advincere Demo ContentClosed   Moose - Creative Multi-Purpose Theme   Updated November 16, 2015 at 6:18pm   2 Most recent comment from Elated Agent 2:Hello,This ticket seems to be a duplicate of ticket #583915We have answered there, so we will close this one. Please write us back on that previous ticket. Thanks David Contact Form 7Closed   Moose - Creative Multi-Purpose Theme   Updated November 9, 2015 at 6:47pm   4 Most recent comment from Elated Agent 2:Glad to hear that, you're welcome :)We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars ... Kenny Element Colors Not UpdatingClosed   Moose - Creative Multi-Purpose Theme   Updated November 9, 2015 at 6:44pm   11 Most recent comment from Elated Agent 2:Hi Stephanie,Yes, whenever the settings you set revert back to the defaults, most likely the cause is in low server resources. We answered to your ticket about this question, please take a look. Your ... Reece Edit Menu, pages not appearingClosed   Moose - Creative Multi-Purpose Theme   Updated November 9, 2015 at 6:30pm   3 Most recent comment from Elated Agent 2:Hello,Yes, that is how WordPress's default settings are - Private pages don't appear in site menus because they're private. Once you change them to public or password protected, you will be able to in ... Michael Menu in demo themeClosed   Moose - Creative Multi-Purpose Theme   Updated November 4, 2015 at 5:26pm   2 Most recent comment from Elated Agent 2:Hello Michael,There are no plugins used for our menus in demo sites. Can you please just tell us to which demo site you are referring to, so we can explain you how to create that kind of menu :)*This ... Sarah Kinsella SliderClosed   Moose - Creative Multi-Purpose Theme   Updated November 4, 2015 at 5:12pm   2 Most recent comment from Elated Agent 2:Hello,Here are the steps: *Elated Slider- > Slides, create slides and assign them into slider http://screencast.com/t/TNTOPv45h**go to Elated Slider -> Sliders, and copy slider's shortcode http://scre ... Matt Reider Vertical menu themeClosed   Moose - Creative Multi-Purpose Theme   Updated November 4, 2015 at 3:37pm   2 Most recent comment from Elated Agent 2:Hello,Once you have purchased and installed our theme on your site, you have two ways to start: either to start building your site form zero, or to import one of our demo sites, and then to adapt it f ... Augustus Rectangular background on main menuClosed   Moose - Creative Multi-Purpose Theme   Updated November 4, 2015 at 3:29pm   2 Most recent comment from Elated Agent 2:Hello,*In your WP admin, you can go to Elated Options -> Fonts. and scroll down to Header&Menu settings, there you can set the styles for your menu items, like background color you want http://screenc ... Sevan Load More for Portfolios Closed   Moose - Creative Multi-Purpose Theme   Updated November 2, 2015 at 12:53pm   2 Most recent comment from Elated Agent 2:Hello,Thank you for the nice words, we're glad you like our work.On to your questions now:1. Yes it is. In your WP admin, go to Pages -> homepage, and in Visual Composer click to edit this Portfolio L ... Patrick Info Card ItemClosed   Moose - Creative Multi-Purpose Theme   Updated October 29, 2015 at 5:18pm   20 Most recent comment from Elated Agent 2:Hello again Patrick,To have a menu like that, in your WP admin, go to Elated Options -> Header, and under Header Type choose Sticky , and under it set some value for scroll amount , to determinate aft ... Sevan A little htmlClosed   Moose - Creative Multi-Purpose Theme   Updated October 27, 2015 at 12:51pm   2 Most recent comment from Elated Agent 2:Hello,Sure, no problem. Youtube:[no_icons icon_pack="font_elegant" fe_icon="social_youtube" fa_size="fa-lg" custom_size="15" type="square" rotated_shape="no" shape_size="40" icon_shadow="no" inner_bo ... Lis Disable Side MenuClosed   Moose - Creative Multi-Purpose Theme   Updated October 26, 2015 at 1:15pm   5 Most recent comment from Elated Agent 2:Hello,Yes, like said, in Elated Options -> Header, you set all the settings for your header.Side Area can be turned on or off, if you want to remove it just set Enable Side Area to NO http://screencas ... Krysta Fatal Error Closed   Moose - Creative Multi-Purpose Theme   Updated October 14, 2015 at 1:54pm   2 Most recent comment from Elated Themes:Hi Krysta,You don't have to install WooCommerce in order to use our theme. I don't know what wen't wrong with your site, all I see is white screen.So, send me temporary WP and FTP credentials and I wi ... Carlos WooCommerce Makes Dashboard DisappearClosed   Moose - Creative Multi-Purpose Theme   Updated October 7, 2015 at 7:55pm   6 Most recent comment from Elated Themes:Hi Carlos,In behalf of whole Elated team - thank you. :) kobura Visual composer very slow on main pageClosed   Moose - Creative Multi-Purpose Theme   Updated October 5, 2015 at 7:36pm   6 Most recent comment from Elated Themes:Hi Kobura,Unfortunately, my hands are tied on this one. Thanks for understanding.