Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay

Public Tickets

Radek video on elated slider doesn't workClosed   Chandelier - A Theme Designed for Custom Brands   Updated September 14, 2016 at 5:32pm   26 Most recent comment from Elated Themes:Hello again here,I have updated your theme, but I see the same issue. I will ask our dev team to check this again and I will let you know with some answer ASAP. Sorry for inconvenience and thanks fo ... Kira navigation buttonsClosed   Borderland - A Daring Multi-Concept Theme   Updated September 13, 2016 at 7:37pm   4 Most recent comment from Elated Themes:Hello,We are glad that you find a solution!Let us know  when you launched your website! Thanks  Hadi Slider for BackgroundClosed   Search & Go - Modern & Smart Directory Theme   Updated September 13, 2016 at 6:24pm   2 Most recent comment from Elated Themes:Hello,It requires custom work.Unfortunately we are not in a position to accept any custom work at the moment, because we primarily need to focus on providing Theme Support to all customers. We hope yo ... Carlos Automated load moreClosed   Woly - A Huge Collection of Modern Themes for All Your Needs   Updated September 13, 2016 at 3:12pm   2 Most recent comment from Elated Themes:Hello Carlos,Thanks for buying this theme!It requires custom work. Unfortunately we are not in a position to accept any custom work at the moment, because we primarily need to focus on providing Them ... jess new update visual composerClosed   Flow - A Fresh Creative Blog Theme   Updated September 12, 2016 at 5:46pm   2 Most recent comment from Elated Themes:Hello Jess,Sorry for the late response! We are working with the lower resources over the weekend! We have replied you in the previous ticket about import. Also we will work this week on the updates ... Pawel PlayfairDisplay Font problem on FirefoxClosed   Read & Digest - Theme for Magazines, Newspapers & Blogs   Updated September 12, 2016 at 4:45pm   2 Most recent comment from Elated Themes:Hello Pawel,Could you please explain us precisely what is your issue here? I can not figure out at this point. Which font does't display correctly in the Firefox? It would be great if you could send ... Renata Facebook Plugin (Like button)Closed   Search & Go - Modern & Smart Directory Theme   Updated September 12, 2016 at 2:20pm   2 Most recent comment from Elated Themes:Hello here,Unfortunately we can not help you here. We have not tested that plugin, so we can not guarantee how it would work with this theme!Thanks  Vanina search issueClosed   Search & Go - Modern & Smart Directory Theme   Updated September 12, 2016 at 1:42pm   2 Most recent comment from Elated Themes:Hello, Sorry for the late response! We're working with the lower resources on the weekend.  In order to translate this, you can use free version of poedit. You just need to upload pot file from ... sisca import demo contentClosed   Tomas & Daisy - A Stylish Blog for Him & Her   Updated September 8, 2016 at 4:19pm   2 Most recent comment from Elated Themes:Hell,Could you please send us WP admin access, so that we can inspect this closer?Thanks  sisca Importación del contenido demoClosed   Tomas & Daisy - A Stylish Blog for Him & Her   Updated September 8, 2016 at 4:18pm   2 Most recent comment from Elated Themes:Hello,Could you please send us URL to your website as well as WP admin access, so that we can inspect this closer?Tha Joseph Different logo on home page and category/postClosed   Read & Digest - Theme for Magazines, Newspapers & Blogs   Updated September 8, 2016 at 1:24pm   4 Most recent comment from Elated Themes:Hello here,We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s na ... Paul Edit Menu Bar width and Top Bar informationClosed   Virtuoso - A Theme for Creative Art Businesses   Updated September 7, 2016 at 7:19pm   5 Most recent comment from Elated Themes:Hello here,In order to set a color for menu items please add this css code and instead of this colors set your own: .eltdf-dark-header .eltdf-page-header>div:not(.eltdf-sticky-header) .eltdf-main-men ... Victoria Elated sliderClosed   Borderland - A Daring Multi-Concept Theme   Updated September 7, 2016 at 7:01pm   4 Most recent comment from Elated Themes:Hello,You are welcome! :) Hadi Elated Button Align LeftClosed   Search & Go - Modern & Smart Directory Theme   Updated September 7, 2016 at 6:53pm   4 Most recent comment from Elated Themes:Hello again,Okay.Please let us know when you put them back.Thanks  Paul instagram integrationClosed   Virtuoso - A Theme for Creative Art Businesses   Updated September 7, 2016 at 6:09pm   4 Most recent comment from Elated Themes:Hello,Could you please send us WP admin access as well as FTP access, so that we can inspect this further?Thanks