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Public Tickets

Elize Demo site data importClosed   Search & Go - Modern & Smart Directory Theme   Updated August 3, 2016 at 2:46pm   2 Most recent comment from Elated Themes:Hello,Thanks for buying this theme. It is available. When you installed your theme you have to activate all core plugins first. Then go to Elated Options > Import and set options like here http://s ... Jozelle Icons not appearing on IE, Chrome and mobile.Closed   Flow - A Fresh Creative Blog Theme   Updated August 3, 2016 at 1:15pm   4 Most recent comment from Elated Themes:Hi Jozelle,We can't seem to replicate the issue you're having on our end, I'm sending you screenshots from Internet Explorer and Edge on different computers.  http://screencast.com/t/9Yqb8aUQOdnhttp ... Jessica Kumanovski Sticky Sidebar WidgetClosed   Allure - A Fashionable Blog Theme   Updated August 2, 2016 at 5:48pm   10 Most recent comment from Elated Themes:Hello,You are welcome!It won't for sure.Thanks for patience! :) [email protected] pstch Bug on the logo in the menuClosed   Averly - A Hip & Creative Multipurpose Theme   Updated August 2, 2016 at 3:27pm   4 Most recent comment from Elated Themes:Hello,Then follow this explanation:The original photo you upload for your logo should be twice bigger than the one you want to be displayed on site, because of retina rule. So, for example, if you ... Frederick slider cannot saveClosed   Chandelier - A Theme Designed for Custom Brands   Updated August 2, 2016 at 2:09pm   2 Most recent comment from Elated Themes:Hello,We answered in your previous ticket. Please check it out.Thanks  Maco ModalClosed   Read & Digest - Theme for Magazines, Newspapers & Blogs   Updated August 2, 2016 at 12:51pm   4 Most recent comment from Elated Themes:Hi Maco,You should contact the creator of the plugin that you're using to help you solve the installation issue. As for the 500 Internal Server Error here is a link on which you can find the explanat ... Brandon Help meClosed   Search & Go - Modern & Smart Directory Theme   Updated August 2, 2016 at 11:58am   15 Most recent comment from Elated Themes:Hello guys,In order to help you, please submit ticket in English.Thanks a lot. Amy Blog only displays maximum of 2 pagesClosed   Virtuoso - A Theme for Creative Art Businesses   Updated August 1, 2016 at 6:07pm   2 Most recent comment from Elated Themes:Hello,Could you please provide us your WP credentials, so that we can inspect your issue closer?Thanks Sarpdoruk Category Pages Won't Work!Closed   Allure - A Fashionable Blog Theme   Updated August 1, 2016 at 4:55pm   4 Most recent comment from Elated Themes:Hi Sarpdoruk,Glad that you were able to solve the issue, and thank you for a feedback. We'll inspect the issue further and make the necessary changes for the future update.Please let us know if there ... Ismael vc shorcodes in posts summaryClosed   Flow - A Fresh Creative Blog Theme   Updated August 1, 2016 at 4:42pm   2 Most recent comment from Elated Themes:Hi Ismael, This is happening because excerpt for blog list can't read shortcodes and because of that we implemented Excerpt field for each blog single. Here is the solution: First, inside your v ... Caleb Print ProjectClosed   Moose - Creative Multi-Purpose Theme   Updated August 1, 2016 at 3:09pm   2 Most recent comment from Elated Themes:Hi Caleb,Sorry for the late response!Please just paste the code listed below to Elated options/General/Custom css field and everything should be as you want it to .portfolio_print{ display: none ... Tom Featured Image different sizesClosed   Search & Go - Modern & Smart Directory Theme   Updated August 1, 2016 at 12:33pm   2 Most recent comment from Elated Themes:Hello, In order to achieve that you should upload featured images with the same size. For instance we use images 884 × 585 px for posts and 800x600 for listings. If you upload images with these s ... Maco font awesome and font elegantClosed   Read & Digest - Theme for Magazines, Newspapers & Blogs   Updated August 1, 2016 at 11:39am   2 Most recent comment from Elated Themes:Hi Maco,Sorry for the late response!The problem your having is related to cross origin issue and it has to be solved on your side. Here is the instruction inside the link for you to fix it that works ... Chris Hide link on blog post featured images + translationClosed   Allure - A Fashionable Blog Theme   Updated August 1, 2016 at 11:29am   4 Most recent comment from Elated Themes:Hi there,Glad that we were able to help!Please let us know if there is anything else we can do for you, thanks! Sezer Han Google Map ProblemClosed   Read & Digest - Theme for Magazines, Newspapers & Blogs   Updated August 1, 2016 at 11:23am   4 Most recent comment from Elated Themes:Hi Sezer,We have already answered the issue on your private ticket.Please let us know if there is anything else we can do for you, thanks!