Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay

Public Tickets

summersays knowledge base for VinoClosed   Vino - A Refined Winery, Wine Bar and Vineyard Theme   Updated September 13, 2018 at 8:20am   4 Most recent comment from Elated Themes:Hello Summer, There is no need to worry, We are here to help you with any issue you may face.I just wanted to additionally inform you that WooCommerce is actually free plugin on case you may find th ... summersays message on bottom of home pageClosed   Vino - A Refined Winery, Wine Bar and Vineyard Theme   Updated September 13, 2018 at 8:17am   2 Most recent comment from Elated Themes:Hello Summer,There is no need to worry,We are here to help you with any issue you may face.Could you please provide us url where this message appears in order to investigate this issue further?Please ... summersays responsive settingsClosed   Vino - A Refined Winery, Wine Bar and Vineyard Theme   Updated September 13, 2018 at 8:09am   4 Most recent comment from Elated Themes:Hello Summer,You are welcome, we are very glad to hear you are enjoying our theme!Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit ... MahlerBesse Plugin license ?Closed   Vino - A Refined Winery, Wine Bar and Vineyard Theme   Updated September 12, 2018 at 11:02am   5 Most recent comment from Elated Themes:Hello there,You are welcome, I am glad you were able to solve this issue!Regarding Revolution slider, importing sliders manually is normal behaviour ads you can read in this helpful article:https://el ... summersays setting up standard portfolioClosed   Vino - A Refined Winery, Wine Bar and Vineyard Theme   Updated September 7, 2018 at 11:09am   4 Most recent comment from Elated Themes:Hello there,I am glad to hear you found the solution you wanted.Please let us know if there's anything else we can do for you!Thank You,Kind Regards,Norah MadisonMain101 Adding Captions to PhotosClosed   Vino - A Refined Winery, Wine Bar and Vineyard Theme   Updated August 27, 2018 at 10:01am   6 Most recent comment from Elated Themes:Hello,As we have already mentioned in the first reply, unfortunately that is not a feature of the theme and while I do offer to perform small custom changes, this would require more than just a short ... MadisonMain101 Anchor Links Not WorkingClosed   Vino - A Refined Winery, Wine Bar and Vineyard Theme   Updated August 3, 2018 at 1:17pm   4 Most recent comment from Elated Themes:Hello there,you're welcome!Could please try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out whic ... lianah_688 Responsive // Landscape ModeClosed   Vino - A Refined Winery, Wine Bar and Vineyard Theme   Updated July 20, 2018 at 1:46pm   2 Most recent comment from Elated Themes:Hello,I test this on mobile device (even on iPhone) and when I change from portrait to landscape and return to portrait everything is fine for me.Can you check this on your phone but viewing our demo. ... aldrichobach ACCORDION FontClosed   Vino - A Refined Winery, Wine Bar and Vineyard Theme   Updated July 9, 2018 at 1:12pm   2 Most recent comment from Elated Themes:Hello,You can try to add this css underneath in Appearance >> Customize >> Additional CSS field: .eltdf-accordion-holder .eltdf-title-holder .eltdf-tab-title {    font-family: 'Arial', sans-serif;} ... venessakoehn InstagramClosed   Vino - A Refined Winery, Wine Bar and Vineyard Theme   Updated July 3, 2018 at 7:04am   4 Most recent comment from Elated Themes:Hello Vanessa, You're welcome. Please let us know if there is anything else we can do for you, thanks! We hope it’s not too much trouble, but we’d really appreciate it if you could rate our the ... MadisonMain101 Menu Pages Not ShowingClosed   Vino - A Refined Winery, Wine Bar and Vineyard Theme   Updated June 29, 2018 at 9:37am   2 Most recent comment from Elated Themes:Hello, Please note that you need to create two different menus for Divided Right / Divided Left menu navigation. After that you need to go to Appearance >> Menus >> Mange Locations >> and then choos ... MrPrainx Split Showcase page issueClosed   Vino - A Refined Winery, Wine Bar and Vineyard Theme   Updated June 28, 2018 at 9:34am   4 Most recent comment from Elated Themes:Hello,It is possible that there is no enough room for whole content within that slide on some smaller screen resolution.You can try to add this css underneath in Appearance >> Customize >> Additional ... pinkkaroo Shopping Cart/TrolleyClosed   Vino - A Refined Winery, Wine Bar and Vineyard Theme   Updated June 22, 2018 at 10:27am   2 Most recent comment from Elated Themes:Hello there John,There is no options for divided header to have widget area. You can try to use some other header type in Elated options > Header. for example:Achieving this (adding widget area to div ... aldrichobach Remove Sticky HeaderClosed   Vino - A Refined Winery, Wine Bar and Vineyard Theme   Updated June 15, 2018 at 3:08pm   2 Most recent comment from Elated Themes:Hello there,Welcome to your support management and thank you for choosing our Vino theme!You can try with this code: .eltdf-sticky-header.divi.header-appear { display: none!important; } Paste ... Simone Translation file corruptedClosed   Vino - A Refined Winery, Wine Bar and Vineyard Theme   Updated June 15, 2018 at 1:57pm   6 Most recent comment from Elated Themes:Hello there,Please submit the ticket so we can help you with this. Thanks!Best regards,Marie