Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay

Public Tickets

claudiapun Load more button issueClosed   Ion - A Portfolio Theme for Creatives   Updated June 5, 2019 at 3:53pm   2 Most recent comment from Elated Themes:Hello there,I have tested the load more feature on our local version and everything is working great.Could you please provide us with your wp-admin details(in a private ticket) so we can log in and i ... claudiapun Infinite Scroll issue on FirefoxClosed   Ion - A Portfolio Theme for Creatives   Updated June 5, 2019 at 8:41am   4 Most recent comment from Elated Themes:Hello again, You're welcome. Please let us know if there is anything else we can do for you, thanks! We hope it’s not too much trouble, but we’d really appreciate it if you could rate our th ... claudiapun Masonry parallax filteringClosed   Ion - A Portfolio Theme for Creatives   Updated June 5, 2019 at 8:40am   4 Most recent comment from Elated Themes:You're welcome, If there is anything else that we can help you with please don't hesitate to ask.Kind regards,Vladimir Hanneke fatal error after trying to update ThemeClosed   Ion - A Portfolio Theme for Creatives   Updated April 19, 2019 at 1:48pm   3 Most recent comment from Elated Themes:Hi Hanneke,Sorry for the late response, we are having a lot of tickets due the major theme updates we are doing these days. 1. Download latest All files & documentation file from ThemeForest (your Do ... Patrick Core Pluging causing HTTP 500 ErrorClosed   Ion - A Portfolio Theme for Creatives   Updated April 1, 2019 at 7:26am   2 Most recent comment from Elated Themes:Hello there, In latest update we change some framework theme files and moved widgets and shortcodes  to Core plugin. You need to delete old version of our core plugin and when you install latest vers ... Emidia Elated Custom Font animation doesn't get the line break on mobileClosed   Ion - A Portfolio Theme for Creatives   Updated February 8, 2019 at 2:22pm   3 Most recent comment from Elated Themes:Hello,You can go to Theme Options >> Fonts >> and then set desired styling options for all H tags (for different device screens).So you need to reduce font-size for smaller screens.For any other issue ... Emidia Blog title customizationClosed   Ion - A Portfolio Theme for Creatives   Updated January 30, 2019 at 1:50pm   2 Most recent comment from Elated Themes:Hello there,Welcome to your support management and thank you for choosing Ion!We are sorry for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with ever ... atolyegramofon Problems about pre-loader and translateClosed   Ion - A Portfolio Theme for Creatives   Updated January 24, 2019 at 9:31am   11 Most recent comment from Elated Themes:Hello,Would you mind providing us with login credentials (in Private Reply) and site url, so we can take a closer look?For any other issue you are facing please feel free to ask us and we will assist ... Ali Hoss Clicking BehaviorClosed   Ion - A Portfolio Theme for Creatives   Updated January 15, 2019 at 10:22am   3 Most recent comment from Elated Themes:Hello again Ali, We are sorry for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. We hope you can understand. This appears to be a ... Ali Hoss Portfolio LinkClosed   Ion - A Portfolio Theme for Creatives   Updated January 9, 2019 at 11:45am   2 Most recent comment from Elated Themes:Hello,As I've already mentioned in your previous ticket you can go to alter that page >> navigate to Elated Portfolio List shortcode and then in that shortcode settings you can choose Open Portfolio ... jasubal Change portfolio-categoryClosed   Ion - A Portfolio Theme for Creatives   Updated December 6, 2018 at 4:05pm   4 Most recent comment from Elated Themes:Hi there,Thanks for the feedback! This will be helpful. Let us know if you have any other questions! Best regards,Marie Kublaiklan portfolio categoriesClosed   Ion - A Portfolio Theme for Creatives   Updated October 16, 2018 at 9:45am   2 Most recent comment from Elated Themes:Hello there,Thanks for writing in!We are very sorry for the late answer, we were working with a limited resources for a past few days and we are not working during the weekends, thank you for your pat ... Kublaiklan link styleClosed   Ion - A Portfolio Theme for Creatives   Updated October 16, 2018 at 9:41am   2 Most recent comment from Elated Themes:Hello there,Thanks for writing in!We are very sorry for the late answer, we were working with a limited resources for a past few days and we are not working during the weekends, thank you for your pat ... Kublaiklan portfolio issuesClosed   Ion - A Portfolio Theme for Creatives   Updated October 3, 2018 at 3:24pm   2 Most recent comment from Elated Themes:Hi Rica,Sorry for the late response. It's caused because of the numbers of tickets we are getting these days.We answered your question in here: https://elated.ticksy.com/ticket/1731582/Let us know i ... Kublaiklan PortfolioClosed   Ion - A Portfolio Theme for Creatives   Updated October 3, 2018 at 12:56pm   2 Most recent comment from Elated Themes:Hi there,This is common issue with Wordpress. Just go to the Settings > Permalinks and just click on Save changes.You can read more about this in the following link: https://www.wpbeginner.com/wp-tut ...