Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay

Public Tickets

Evgeniya Khd Import Demo ContentClosed   eSmarts - A Modern Education and LMS Theme   Updated January 1, 2019 at 2:48pm   2 Most recent comment from Elated Themes:Hi again,Please review the answer given on your other ticket.I will close this one, as there really is no need for 2 tickets of the same content.I hope you don't mind.We will continue our conversation ... Bombillo Number of lesson takenClosed   eSmarts - A Modern Education and LMS Theme   Updated December 26, 2018 at 1:34pm   2 Most recent comment from Elated Themes:Hello,We answered you on that question here.https://elated.ticksy.com/ticket/1832183Best Regards,Nicolas Bombillo problem with Revo-SliderClosed   eSmarts - A Modern Education and LMS Theme   Updated December 24, 2018 at 8:56am   2 Most recent comment from Elated Themes:Hi there,Welcome to your support management and thank you for choosing eSmarts!Sorry for the late response, our working hours are only during the weekdays.The plugins that you got after the purchase a ... Leovilan Manu and pageClosed   eSmarts - A Modern Education and LMS Theme   Updated December 14, 2018 at 3:30pm   4 Most recent comment from Elated Themes:Hi Leo, Since you used some other editor, you will have to recreate those pages using WPBakery.  We can suggest you to try to install the theme on localhost, using XAMPP or MAMP (if you're using Mac ... Leovilan PagesClosed   eSmarts - A Modern Education and LMS Theme   Updated December 14, 2018 at 10:15am   2 Most recent comment from Elated Themes:Hello, If you imported demo content successfully from Elated Options > Import and everything went fine, according to this article https://elated.ticksy.com/article/12621/ you should see all demo co ... Leovilan Popular Online CoursesClosed   eSmarts - A Modern Education and LMS Theme   Updated December 14, 2018 at 10:08am   2 Most recent comment from Elated Themes:Hello,You should enable WPBakery page builder plugin from Dashboard > Plugins.If that doesn't work for you, please provide us with your wp-admin details (in private reply) and we'll try to set this up ... Leovilan transparente headerClosed   eSmarts - A Modern Education and LMS Theme   Updated December 13, 2018 at 10:41am   2 Most recent comment from Elated Themes:Hello,In order to achieve a Transparent Header layout, you need to navigate to Theme Options > Header and set these two options:- Background color > (any color, but it's required)- Background transpar ... Candela eSmarts Options Theme not workingClosed   eSmarts - A Modern Education and LMS Theme   Updated December 13, 2018 at 9:28am   6 Most recent comment from Elated Themes:Hi there,I apologize about the belated reply - we have been getting a lot of tickets lately, and our reply times have not been as fast as we would have liked.Regarding this particular issue, most like ... Leovilan Register and LoginClosed   eSmarts - A Modern Education and LMS Theme   Updated December 13, 2018 at 9:24am   2 Most recent comment from Elated Themes:Hi there,We are so sorry for the late response, we are handling a lot of tickets these days.Go to that slider and choose static layers:There you can find those "cards" and remove it:Let us know if you ... SvetlanaNS Wordpress 5.0 and WPBakery BuilderClosed   eSmarts - A Modern Education and LMS Theme   Updated December 12, 2018 at 3:50pm   2 Most recent comment from Elated Themes:Hi Svetlana,Like I mentioned in this public ticket: https://elated.ticksy.com/ticket/1813655 you can disable Gutenberg and continue to work with WPBakery without any interruption.Best regards,Marie Vinu Course Preview popup IssueClosed   eSmarts - A Modern Education and LMS Theme   Updated December 11, 2018 at 12:08pm   3 Most recent comment from Elated Themes:Hello,Thanks for writing in.2. I am not quite sure what is the problem here, so please be more specific about it, provide me with the exact page link(s) where this is happening, and I can take anothe ... Leovilan Another headerClosed   eSmarts - A Modern Education and LMS Theme   Updated December 7, 2018 at 9:38am   2 Most recent comment from Elated Themes:Hi there,I apologize about the belated reply - we have been getting a lot of tickets lately, and our reply times have not been as fast as we would have liked.You can turn on Top bar in Elated options ... Leovilan Home 1 itensClosed   eSmarts - A Modern Education and LMS Theme   Updated December 6, 2018 at 3:57pm   2 Most recent comment from Elated Themes:Hello, Please note that after installing / activating this theme, you need to Install/activate all required plugins like WP Bakery Page Builder (+Contact Form 7 and WooCommerce if you plan to use sh ... Juif viewing published contentClosed   eSmarts - A Modern Education and LMS Theme   Updated December 4, 2018 at 3:16pm   2 Most recent comment from Elated Themes:Hi there,Welcome to your support management and thank you for choosing eSmarts!I apologize about the belated reply - we have been getting a lot of tickets lately, and our reply times have not been as ... Leovilan ConfigurationClosed   eSmarts - A Modern Education and LMS Theme   Updated December 3, 2018 at 9:05am   2 Most recent comment from Elated Themes:Hi there,Welcome to your support management and thank you for choosing eSmarts!Sorry for the late response, our working hours are only during the weekdays.You can customize and configure the theme wh ...