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Public Tickets

Teresa Maslonka Moose Blog with Slider Template missingClosed   Moose - Creative Multi-Purpose Theme   Updated July 27, 2017 at 12:50pm   4 Most recent comment from Elated Themes:Hello again,Actually, to achieve such layout, please create a sample page where you will create desired blog slider and than just change to Classic editor https://www.screencast.com/t/P1QG6tu9z and ... Teresa Maslonka Moose theme documentation is missing imagesClosed   Moose - Creative Multi-Purpose Theme   Updated July 26, 2017 at 3:27pm   4 Most recent comment from Elated Themes:Hi,You're welcome, we are pleased to help.If there is anything else we can do for you please do not hesitate to ask us.Thanks. Juan José theme has been resetClosed   Moose - Creative Multi-Purpose Theme   Updated July 25, 2017 at 2:52pm   2 Most recent comment from Elated Themes:Hello there,We are so sorry to hear that.However, there is a proper way of migrating your site. On your localhost go to phpMyAdmin or any other database tool that you are using, navigate to wp_option ... Mary Ann Aschenbrenner Aschenbrenner Updating the Elated Theme - MooseClosed   Moose - Creative Multi-Purpose Theme   Updated June 26, 2017 at 3:48pm   2 Most recent comment from Elated Themes:Hello there,Sorry for the late response, it was due to weekend days.First of all, please made site back-up so if something goes wrong you can restores old site. Than, you need to export content from ... rivmediawagga Elated image sliderClosed   Moose - Creative Multi-Purpose Theme   Updated June 15, 2017 at 8:48am   5 Most recent comment from Elated Themes:Hello there,We are so sorry for the late response.We are pleased to hear that the issue is solved according to your intentions.Also, please note that some of the theme default behaviors predefined in ... JuewelsO Slider height adjustmentClosed   Moose - Creative Multi-Purpose Theme   Updated June 14, 2017 at 9:15am   2 Most recent comment from Elated Themes:Hello there,You can set desired height of the slider by going in the back-end of the page that contains slider, scroll down to Elated general Section and find Layer Slider or Elated Slider Shortcode f ... mikcool Top menuClosed   Moose - Creative Multi-Purpose Theme   Updated June 12, 2017 at 11:14am   4 Most recent comment from Elated Themes:Hello again,We are so pleased that the issue is solved. If there is anything else we can do for you, please let us know.We hope it’s not too much trouble, but we’d really appreciate it if you coul ... crisvipurban top headerClosed   Moose - Creative Multi-Purpose Theme   Updated June 7, 2017 at 9:38am   4 Most recent comment from Elated Themes:Hello again,Can you please try to paste code below into Elated Options > General > Custom Css field  @media screen and (max-width: 1000px){    .inner {        overflow: hidden;    }     ... Baccardy problem loading pageClosed   Moose - Creative Multi-Purpose Theme   Updated June 2, 2017 at 2:22pm   8 Most recent comment from Elated Themes:Hi Baccardy,I went ahead and disabled page transitions for you and it's working fine now.Let me know if there is anything else I can help you with. rivmediawagga Acccordian title doesn't fit on smaller resolutionsClosed   Moose - Creative Multi-Purpose Theme   Updated June 1, 2017 at 1:47pm   10 Most recent comment from Elated Themes:Hi RivMediaWagga,I'm glad you've made it work. And thanks for the code.Let me know if there is anything else I can help you with. Kevin page editor loads VERY slowClosed   Moose - Creative Multi-Purpose Theme   Updated May 23, 2017 at 2:20pm   2 Most recent comment from Elated Themes:Hi Kevin,thanks for choosing our theme.This usually means your hosting is running low on resources, we recommend increasing to:max_execution_time = 300;memory_limit = 128M;post_max_size = 256M;upload_ ... shinebox8 portfolio next directionClosed   Moose - Creative Multi-Purpose Theme   Updated May 4, 2017 at 11:29am   2 Most recent comment from Elated Themes:Hi ShineBox8,this is something that is hardcoded in the theme, and is actually a part of Visual Composer, thus cannot be edited lightly.Unfortunately, this would require custom coding, which we do no ... Denise stop looping of videoClosed   Moose - Creative Multi-Purpose Theme   Updated April 27, 2017 at 2:14pm   2 Most recent comment from Elated Themes:Hi Denise,unfortunately, this particular option doesn't exist in our theme.Let me know if there is anything else I can help you with. wexforddesign LayerSlider - no word from supportClosed   Moose - Creative Multi-Purpose Theme   Updated April 26, 2017 at 12:38pm   2 Most recent comment from Elated Themes:Hi there,We have answered on your previous ticket regrading Layer Slider Licence.Thanks marstrix Custom Widget Area Blog CategoryClosed   Moose - Creative Multi-Purpose Theme   Updated April 21, 2017 at 3:42pm   3 Most recent comment from Elated Themes:Hello there,Unfortunately, creating custom widget area requires some custom coding which we can not provide at the moment since we need primarily to focus on providing support to all our customers. H ...