Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay

Public Tickets

Seth Penley Sliders not loading properlyClosed   Moose - Creative Multi-Purpose Theme   Updated November 15, 2016 at 3:57pm   2 Most recent comment from Elated Themes:Hi,We managed to reproduce the issue. It seems that Layer slider animation is not triggered on some pages, and only sometimes. Try to disable all additional plugins and test again in order to see if t ... Laura V Tried installing API Key, now I het HTTP error 500Closed   Moose - Creative Multi-Purpose Theme   Updated November 14, 2016 at 8:28pm   4 Most recent comment from Elated Themes:Hello,You don't have to add API key in functions.php file. We've created API key field with the new update. So you need can go to Elated Options > General > Add API key in the field here http://scr ... josepetri Top Menu inactive when scroll down and up againClosed   Moose - Creative Multi-Purpose Theme   Updated November 10, 2016 at 6:59pm   4 Most recent comment from Elated Themes:We're glad to hear that. Seth Penley customize portfolio pageClosed   Moose - Creative Multi-Purpose Theme   Updated November 8, 2016 at 6:41pm   2 Most recent comment from Elated Themes:Hello,Try to change it in this file:wp-contentthemesmoosetemplatesportfolioportfolio-gallery.phpThanks  Julie Otten Demo files not loadingClosed   Moose - Creative Multi-Purpose Theme   Updated November 4, 2016 at 7:29pm   3 Most recent comment from Elated Themes:We're glad to hear that.Let us know if you need anything else! Comprisma Moose translation problemsClosed   Moose - Creative Multi-Purpose Theme   Updated November 3, 2016 at 6:01pm   2 Most recent comment from Elated Themes:Hi Comprisma,We recommend that you use some translation plugin like https://wordpress.org/plugins/loco-translate/ which will enable to translate all of the labels inside the theme from the inside of ... Harshad unable to install themeClosed   Moose - Creative Multi-Purpose Theme   Updated November 1, 2016 at 3:06pm   3 Most recent comment from Elated Themes:Hi,So sorry for all the trouble but all issues are related to your host.Are you sure to do this is WordPress messages which means that max upload file size PHP directive is low (lower then the theme f ... Jesus image_link="_blank"Closed   Moose - Creative Multi-Purpose Theme   Updated October 27, 2016 at 7:18pm   2 Most recent comment from Elated Themes:Hello,Please paste this code in Elated Options > General > Custom JS: jQuery('.eltd_elements_item.animated_boxes a.qbutton.animate_button.transparent').attr('target','_blank'); Chris Open "numbered image" in lightbox?Closed   Moose - Creative Multi-Purpose Theme   Updated October 27, 2016 at 2:11pm   4 Most recent comment from Elated Themes:You're welcome. dennieng some plugin issues Closed   Moose - Creative Multi-Purpose Theme   Updated October 26, 2016 at 2:09pm   2 Most recent comment from Elated Themes:Hello there,And thanks for choosing our theme.1. We bought extended license for these plugins (Visual Composer and Layer Slider), and we can't give you license code because of policy and terms of The ... josepetri Cannot import DemoClosed   Moose - Creative Multi-Purpose Theme   Updated October 24, 2016 at 5:50pm   6 Most recent comment from Elated Themes:Thanks for update Petri,We are glad to hear that everything is working now.All the Best! Chris MOOSE 1.5 has still LayerSlider v.5.6.8 installedClosed   Moose - Creative Multi-Purpose Theme   Updated October 24, 2016 at 5:18pm   6 Most recent comment from Elated Themes:You're welcome,And thank you for using our theme.All the Best! josepetri Woocommerce update warningsClosed   Moose - Creative Multi-Purpose Theme   Updated October 21, 2016 at 2:39pm   2 Most recent comment from Elated Themes:Hi Petri,We have added support to WooCommerce 2.6.5 http://screencast.com/t/Z7mkij7M827C. Please update Woo to latest version and also perform theme update.How to upgrade moose theme?You can upgrade ... gad Number of products on E-shop pageClosed   Moose - Creative Multi-Purpose Theme   Updated October 19, 2016 at 5:21pm   2 Most recent comment from Elated Themes:Hello,Such an option, unfortunately, does not exist within the theme, we are sorry :( . Achieving this will require some custom coding, but we are not in a position to accept any custom work, because ... Chris Own custom.css file - where to add it?Closed   Moose - Creative Multi-Purpose Theme   Updated October 19, 2016 at 12:27pm   6 Most recent comment from Elated Themes:You're welcome Chris.