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Public Tickets

Genevieve Visual Composer - ActivationClosed   Moose - Creative Multi-Purpose Theme   Updated July 21, 2016 at 1:37pm   4 Most recent comment from Elated Themes:Hi there,We disabled Frontend editor from Visual Composer plugin because it's not full compatible with our theme, it works fine but if you added some our shortcodes which work with some JavaScript fun ... Dario Parallax options not working as expectedClosed   Moose - Creative Multi-Purpose Theme   Updated July 20, 2016 at 1:52pm   6 Most recent comment from Elated Themes:Hi Dario,Yes, the parallax row is working from our end, here is a video as confirmation http://screencast.com/t/aJvRUPlbLDDhIf you're still experiencing the issue please try deleting your browser cac ... Zach Davis H2 tag stylingClosed   Moose - Creative Multi-Purpose Theme   Updated July 19, 2016 at 3:03pm   6 Most recent comment from Elated Themes:Hi Zach,You can change it inside the Elated options/General/Custom css field by pasting the code below and changing the values to your desired ones, and don't worry, these changes will not be lost aft ... Zach Davis Custom FontClosed   Moose - Creative Multi-Purpose Theme   Updated July 19, 2016 at 3:03pm   4 Most recent comment from Elated Themes:Hi Zach,Glad that you have figured it out, please let us know if there is anything else we can help you with!Thanks! Arianna Problem Google mapsClosed   Moose - Creative Multi-Purpose Theme   Updated July 18, 2016 at 5:50pm   22 Most recent comment from Elated Themes:Hi Arianna,You have created API key correctly but you need to authorize it for the selected page(s): You need to add the page(s) to the list of allowed referrers: You can check this link also h ... Javier Instagram Feed TagClosed   Moose - Creative Multi-Purpose Theme   Updated July 13, 2016 at 3:52pm   8 Most recent comment from Elated Themes:Hello,Our dev team inform us recently about this.After having changed instagram api, instagram tag field in the widget must be empty if you want to use instagram. It does not  problem with our theme ... Rene Witt One PageClosed   Moose - Creative Multi-Purpose Theme   Updated July 5, 2016 at 5:37pm   8 Most recent comment from Elated Themes:Hi Rene,Glad that we were able to help!Please let us know if there is anything else we can help you with, thanks! JONATHAN Centered HeaderClosed   Moose - Creative Multi-Purpose Theme   Updated June 30, 2016 at 6:15pm   2 Most recent comment from Elated Themes:Hi Jonathan,Sorry for the late response!We have already responded to your private ticket.Please let us know if there is anything else we can do for you, thanks! elif alpogunc Responsive DesignClosed   Moose - Creative Multi-Purpose Theme   Updated June 27, 2016 at 6:41pm   9 Most recent comment from Elated Themes:Hi Elif,Sorry for the late response!Sure thing, just paste the code below inside your elated options/general/custom css field and change the values to your liking  @media only screen and (max-width: ... Marie Blanchard Visual composerClosed   Moose - Creative Multi-Purpose Theme   Updated June 27, 2016 at 1:15pm   2 Most recent comment from Elated Themes:Hi Marie,Sorry for the late response!Just follow the instructions below and everything should work just fine!1. VC update    a. Please make sure main theme is activated while performing other steps ... Laurie theme not workingClosed   Moose - Creative Multi-Purpose Theme   Updated June 27, 2016 at 1:03pm   2 Most recent comment from Elated Themes:Hi Laurie, Sorry for the late response! I think your WordPress memory limit and upload time is too low and because of that you got this problem. Could you please try to increase these values or ... elif alpogunc Search Results PageClosed   Moose - Creative Multi-Purpose Theme   Updated June 24, 2016 at 6:43pm   2 Most recent comment from Elated Themes:Hi Elif, Sorry for the late response! "The search results" page in not exactly the classic page as other are, it'a a default wp template. For you to change its page layout you have to change t ... James Logo and map dent show upClosed   Moose - Creative Multi-Purpose Theme   Updated June 24, 2016 at 5:22pm   4 Most recent comment from Elated Themes:Hi James,Sorry for the late response!You can try uploading the theme from your admin panel and it should allow you to upload zip file http://screencast.com/t/MrvpYDJdqlAw from your themeforest downlo ... Caleb Badge GraphicClosed   Moose - Creative Multi-Purpose Theme   Updated June 24, 2016 at 12:27pm   2 Most recent comment from Elated Themes:Hi Caleb,Sorry for the late response!34x19px is the recommended size for the badge icon, but It is possible to upload a larger graphic than the 34x19px, but then you must paste the code below inside ... Heidi Update font-awesomeClosed   Moose - Creative Multi-Purpose Theme   Updated June 21, 2016 at 3:26pm   2 Most recent comment from Elated Themes:Hi Heidi, Sorry for the late response! Just go to font awesome website, and choose the icon you would like to use, you'll see it's code, for example  now inside the desired element in wh ...