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Public Tickets

Ross Mobile v. Desktop siteClosed   Yvette - A Modern, Lively Portfolio Theme   Updated June 26, 2019 at 3:38pm   12 Most recent comment from Elated Themes:Hi again,Thank you very much for pointing that out!Kind regards,Sean Franzs1985 display as demoClosed   Yvette - A Modern, Lively Portfolio Theme   Updated February 21, 2019 at 3:38pm   12 Most recent comment from Elated Themes:Hello there,Thanks for writing in!We are very sorry about the delay, we were working with limited resources last week!2)You can try to use nth-of-type() selector(you should just switch the number in ... sillyrama IconsClosed   Yvette - A Modern, Lively Portfolio Theme   Updated January 15, 2019 at 11:53am   2 Most recent comment from Elated Themes:Hi there,We are so sorry for the late response, we are handling a lot of tickets these days and the weekend days are behind us.Can you tell me where do you want to set those icons? Send me some screen ... Ross Creating masonry post galleryClosed   Yvette - A Modern, Lively Portfolio Theme   Updated January 9, 2019 at 11:42am   5 Most recent comment from Elated Themes:Hello,Just go to your back-end >> Plugins >> deactivate and then remove WP Bakery Plugin.After that just navigate to Upload Plugin button and choose  js_composer.zip that you've downloaded from thi ... Ross Optimize mobile loadingClosed   Yvette - A Modern, Lively Portfolio Theme   Updated January 4, 2019 at 11:42am   2 Most recent comment from Elated Themes:Hello,Users can optimize site for speed, but good percentage is caused by server itself, so end users should increase performance on their own, and to to make sure that they are using reliable hosting ... Ross Overlapping imagesClosed   Yvette - A Modern, Lively Portfolio Theme   Updated November 15, 2018 at 4:21pm   6 Most recent comment from Elated Themes:Hi Ross, We couldn't replicate this on our side, as you can see for example:Please, try to deactivate all of your 3rd party plugins to make sure they are not causing this issue. If the issue goes awa ... emile vrolijk website respons timeClosed   Yvette - A Modern, Lively Portfolio Theme   Updated November 15, 2018 at 11:08am   2 Most recent comment from Elated Themes:Hello there,Thanks for writing in!We are very sorry for the late answer, we were working with a limited resources for a past few days, thank you for your patience and your understanding!The size of th ... Ross Masonry columnsClosed   Yvette - A Modern, Lively Portfolio Theme   Updated November 6, 2018 at 4:06pm   4 Most recent comment from Elated Themes:Hi Ross,No. That is placed in page backend of the portfolio item in here:You can update our theme by performing following steps:1. Download latest All files & documentation file from ThemeForest (your ... sillyrama Vertical HeaderClosed   Yvette - A Modern, Lively Portfolio Theme   Updated October 23, 2018 at 1:05pm   9 Most recent comment from Elated Themes:Hello there,Thanks for writing in!Please let us know if there is something else we can do for you!We think we provided a good support service and we hope you could return a favor. It's no big deal fo ... Ara_Dikran Ordere thumbnail images portfolio-masonryClosed   Yvette - A Modern, Lively Portfolio Theme   Updated October 17, 2018 at 1:02pm   3 Most recent comment from Elated Themes:Hello there,Thanks for writing in!We are very sorry for the late answer, we were working with a limited resources for a past few days and we are not working during the weekends, thank you for your pat ... bmortvedt Live pages showing as HTMLClosed   Yvette - A Modern, Lively Portfolio Theme   Updated September 14, 2018 at 2:23pm   7 Most recent comment from Elated Themes:Hello @Trimediadesign and @sillyrama ,  You should try navigating to Plugins and clicking  Activate .In case this doesn't help please submit individual private tickets with login credentials an ... sillyrama Theme Won't Install - Link ExpiredClosed   Yvette - A Modern, Lively Portfolio Theme   Updated September 13, 2018 at 11:32am   4 Most recent comment from Elated Themes:Hi there,You're welcome!Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme ... Morgan_Nz Fatal error - unable to create pages & postsClosed   Yvette - A Modern, Lively Portfolio Theme   Updated August 29, 2018 at 8:43am   7 Most recent comment from Elated Themes:Hello Morgan_Nz,You're welcome. For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site. Thank you ... Emii-08 Fatal error messageClosed   Yvette - A Modern, Lively Portfolio Theme   Updated August 24, 2018 at 11:58am   6 Most recent comment from Elated Themes:Hi Emii, We fixed this for you. You can now edit and add new pages. Check your website. Let us know if you have any other questions and submit the ticket!Best regards,Marie emile vrolijk donut see the elated menuClosed   Yvette - A Modern, Lively Portfolio Theme   Updated August 1, 2018 at 1:02pm   2 Most recent comment from Elated Themes:Hi Emile,Welcome to your support management and thank you for choosing Yvette! The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended li ...