Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay

Public Tickets

agspace Safari visualization bugClosed   Flow - A Fresh Creative Blog Theme   Updated November 16, 2016 at 6:41pm   8 Most recent comment from Elated Themes:Hello,Sorry but we can not replicate this on our side. We use same browser version, same resolution. It's really weird and unusual situation. awsjulio FeaturesClosed   Flow - A Fresh Creative Blog Theme   Updated November 14, 2016 at 5:04pm   6 Most recent comment from Elated Themes:Okay!Let us know if you need anything else!Thanks  thomz1985 Meta description in GoogleClosed   Flow - A Fresh Creative Blog Theme   Updated November 10, 2016 at 2:09pm   2 Most recent comment from Elated Themes:Hello,The best option is to use YoastSEO. Many customers use that plugin and we've got positive responses how this plugin works with this theme.Thanks Suhyeon Layout problemClosed   Flow - A Fresh Creative Blog Theme   Updated November 10, 2016 at 1:58pm   8 Most recent comment from Elated Themes:Hello,You're welcome!For third issue you need to update theme to the 1.3.4 version and it's already on themeforest. And in order to remove that, please add this css code in Elated Options > General ... cenkgokturk DesignClosed   Flow - A Fresh Creative Blog Theme   Updated November 7, 2016 at 6:49pm   4 Most recent comment from Elated Themes:Hello,We're glad to hear that!Let us know if you need anything else!Thanks  Randolph314 COnfigurationClosed   Flow - A Fresh Creative Blog Theme   Updated November 7, 2016 at 5:37pm   4 Most recent comment from Elated Themes:Hello,It means that you need to increase PHP resources. Please increase these values or if you're not familiar with this, ask your host to achieve this for you:max_execution_time = 300memory_limit = ... Lemonlemag BuddypressClosed   Flow - A Fresh Creative Blog Theme   Updated November 1, 2016 at 2:12pm   2 Most recent comment from Elated Themes:Hi Lemonlemag,Sorry for the late response!We haven't tested this 3rd party plugin with our theme, so we are not sure how it should work. We recommend that you contact the plugin creator to help yo ... osturad About the original flow Closed   Flow - A Fresh Creative Blog Theme   Updated October 24, 2016 at 7:02pm   2 Most recent comment from Elated Themes:Hi there,Sorry for the late response!Everything seems to be ok from our end as you can see in the following screenshot http://screencast.com/t/OVhg45vB8 Have you been able to resolve the issue? Plea ... roniphotography Disable Colour on Link and QuoteClosed   Flow - A Fresh Creative Blog Theme   Updated October 19, 2016 at 7:31pm   4 Most recent comment from Elated Themes:Hello,Then please paste this code instead of first one: .eltd-blog-holder article.format-quote .eltd-post-text {    background-color:transparent !important;}Thanks  yeniben sub menu Closed   Flow - A Fresh Creative Blog Theme   Updated October 11, 2016 at 5:18pm   9 Most recent comment from Elated Themes:Hello,There is no other way unfortunately. Since it has fixed height, we can not do anything here. It happens only on smaller desktop screens and we can see all menu items on our side. We advise you t ... hackerm Importing Existing ContentClosed   Flow - A Fresh Creative Blog Theme   Updated October 5, 2016 at 6:20pm   2 Most recent comment from Elated Themes:Hello, You can import your posts, if they contain just a feature image some text. You need to export the posts from existing blog, make xml file and import that with the WordPress importer plugin ... Anthony updated insagram iconClosed   Flow - A Fresh Creative Blog Theme   Updated October 5, 2016 at 2:35pm   2 Most recent comment from Elated Themes:Hello,We're working on the updates and we will update this theme as soon as possible with the newest version of the icon packages, which we've included in the theme! Thanks  Angie Site is Slow!Closed   Flow - A Fresh Creative Blog Theme   Updated September 26, 2016 at 7:32pm   2 Most recent comment from Elated Themes:Hi Angie,Sorry for the late response!We tested your site speed via GT Metrix and here are results http://screencast.com/t/HW40TsL9E As you can see, the results are quite good. But there are a few th ... Brandon Header Overlaps Grid PostsClosed   Flow - A Fresh Creative Blog Theme   Updated September 21, 2016 at 6:16pm   8 Most recent comment from Elated Themes:Hello, You're welcome! We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next t ... jess new update visual composerClosed   Flow - A Fresh Creative Blog Theme   Updated September 12, 2016 at 5:46pm   2 Most recent comment from Elated Themes:Hello Jess,Sorry for the late response! We are working with the lower resources over the weekend! We have replied you in the previous ticket about import. Also we will work this week on the updates ...