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Public Tickets

Mike Home page footer links don't workClosed   Awake - A Vibrant and Fresh Portfolio Theme   Updated August 10, 2017 at 8:54am   4 Most recent comment from Elated Themes:Hi Mike, We are so sorry for misunderstanding, we have reproduced the issue now. The issue is related so some video overlay that is added to your home page https://www.screencast.com/t/He8cFwOYPKdB ... Marion Portfolio in homepageClosed   Awake - A Vibrant and Fresh Portfolio Theme   Updated August 4, 2017 at 11:57am   9 Most recent comment from Elated Themes:Hello,We are so pleased to hear that the issue is finally resolved, and that you can move on with building your site with our theme.If there is anything else we can do for you, please let us know.Than ... ivoryred Remove Side Menu buttons (panels)Closed   Awake - A Vibrant and Fresh Portfolio Theme   Updated August 4, 2017 at 8:14am   2 Most recent comment from Elated Themes:Hello,Thank you for writing in.1) You need to navigate to Appearance > Widgets and there find Header Standard Right From Main Menu widget area ( on the right side of the screen ) and just remove wi ... naturalnina1 Getting started with the themClosed   Awake - A Vibrant and Fresh Portfolio Theme   Updated August 1, 2017 at 1:09pm   2 Most recent comment from Elated Themes:Hello there,Thank you for choosing or theme and writing in.1) Menu items color depends on Header Skin you choose in Elated Options > Header > Header Skin https://www.screencast.com/t/PCnvWiflLa so i ... boldonlinesouthafrica Demo productsClosed   Awake - A Vibrant and Fresh Portfolio Theme   Updated July 25, 2017 at 3:20pm   6 Most recent comment from Elated Themes:Hello,We have tested that functionality in our demo site and changes in duplicated pages were not affected ( only main pages ).However, please make site back-up version before making these changes (be ... boldonlinesouthafrica Instagram FeedClosed   Awake - A Vibrant and Fresh Portfolio Theme   Updated July 25, 2017 at 11:43am   4 Most recent comment from Elated Themes:Hi,Thank you for credentials.We have installed desired plugin for you, so please continue building your site.Please let us know if there is anything else we can do for you.Thanks. ivoryred Can't Install Elated Instagram FeedClosed   Awake - A Vibrant and Fresh Portfolio Theme   Updated July 24, 2017 at 3:53pm   14 Most recent comment from Elated Themes:Hello there,Can you please create your own private ticket and provide us FTP and WP Admin access with credentials so we can install it for you.We are waiting for your ticket Edoardo Bergantin Some general fixesClosed   Awake - A Vibrant and Fresh Portfolio Theme   Updated July 24, 2017 at 9:56am   5 Most recent comment from Elated Themes:Hi,Sorry for the delay, it was caused by weekend days.1) Thanks for understanding2) Sorry for this, we were not clear enough where to put Custom Css code, you just need to paste it into Elated Option ... wilofonta Movil ResponsiveClosed   Awake - A Vibrant and Fresh Portfolio Theme   Updated July 7, 2017 at 1:25pm   2 Most recent comment from Elated Themes:Hello there,Thank you for choosing our theme.Can you please disable all third party plugins since there might be some plugin conflict since on the mobile devices your Visual Composer is not active.Als ... gabriel Reyes Import Freelancer HomeClosed   Awake - A Vibrant and Fresh Portfolio Theme   Updated July 5, 2017 at 1:24pm   2 Most recent comment from Elated Themes:Hello there,Thank you for choosing our theme.By importing our demo content you will get all the pages from our demo site http://awake.elated-themes.com/ including desired one and once you import our ... morgannoble Mobile Image Alignment Not Working - Parallax ShowcaseClosed   Awake - A Vibrant and Fresh Portfolio Theme   Updated June 30, 2017 at 11:12am   8 Most recent comment from Elated Themes:Hello there,It can be achieved using this Custom Css code, just paste it into Elated Options > general > Custom Css  .vc_row.wpb_row.vc_row-fluid.eltd-section.image-fit-right.eltd-content-aligment ... morgannoble Panel Area Menu - very hard to closeClosed   Awake - A Vibrant and Fresh Portfolio Theme   Updated June 30, 2017 at 10:19am   2 Most recent comment from Elated Themes:Hello there,Unfortunately, there is no built in functionality for that to close when clicked anywhere outside panel and it can not be achieved using Css code.But we can provide you some Custom Css co ... tambina Full Screen MenuClosed   Awake - A Vibrant and Fresh Portfolio Theme   Updated June 22, 2017 at 1:21pm   2 Most recent comment from Elated Themes:Hello,If you want Full Screen Menu functionality please go to Elated Options > Header and there choose Full Screen as in the screenshot Please let us know if this was your intention and if not please ... morgannoble Mobile MenuClosed   Awake - A Vibrant and Fresh Portfolio Theme   Updated June 20, 2017 at 4:19pm   8 Most recent comment from Elated Themes:Hello again,We are pleased to help. Please let us know if there is anything else you need help with.We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ... glennpatrick Revolution Slider Backend Page Not Loading ProperlyClosed   Awake - A Vibrant and Fresh Portfolio Theme   Updated June 5, 2017 at 10:18am   6 Most recent comment from Elated Themes:Hello there,You are welcome.Please let us know if there is anything else we can do for you.We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeFore ...